The short version
If something fails on our side — the report does not generate, or you never receive it — you get your money back. Those cases are listed below and we act on them without you having to argue.
You see your result before you pay
This is the reason the policy above is fair, so it is worth stating plainly. Our order of events is:
- You answer the full questionnaire. This costs nothing.
- We score your answers and show you a summary — your alignment band, how many areas are strongly aligned, how many are worth discussing, and how many are priority conversations.
- You decide whether the full report is worth ₹499.
- Only then do you pay, and only then is the written report produced.
Nobody is asked to buy blind. If the summary tells you the report is not what you need, do not pay — you have lost nothing but the time spent answering.
When we do refund
These are service failures on our side. In each case you receive a full refund to the original payment method.
| Report fails to generate | Payment succeeded but our system could not produce your report. Refunded automatically — you do not need to contact us. |
|---|---|
| Report never delivered | Payment succeeded but the report was never shown to you and we cannot resolve it. |
| Duplicate charge | You were charged more than once for the same report. The duplicate is refunded. |
| Payment taken, access not granted | Money left your account but no report entitlement was created. |
| Unauthorised payment | Payment made without the account holder's authorisation, once verified with our payment provider. |
When we do not refund
A report that generated and delivered correctly has done what you paid for, even if you disagree with what it says. The following are not grounds for a refund:
- You disagree with your alignment score, a band, or a specific finding.
- The report raised something you did not want to see, or a conversation went badly.
- You changed your mind after reading it.
- You answered inaccurately, or answered on behalf of a partner whose real views differ. The report can only reflect the answers given.
- You expected astrological or horoscope matching. We state clearly before purchase that we do not provide this.
- You expected the report to tell you what to do. It is decision support and does not make the decision for you.
If you believe your report contains a factual or technical error — rather than a conclusion you dislike — contact us. We will investigate, and we will regenerate or refund if the error is ours.
Incomplete questionnaires
If you stop partway through, nothing has been charged, so there is nothing to refund. Your answers are saved so you can return and finish.
If you answer too few questions for a reliable result, we will tell you and will not take payment. We do not charge for a report we cannot produce properly.
How to request a refund
Email support@beforeyoudecide.in from the address on your order, with your order ID and what went wrong.
- We acknowledge within 2 working days.
- We decide and tell you within 7 working days.
- Approved refunds are issued to the original payment method and typically settle within 5–10 working days, depending on your bank.
Your statutory rights
This policy does not remove rights you have under applicable consumer law. Where the law requires a refund that this policy does not, the law applies.
Payments are processed by our payment provider, whose own terms and dispute procedures also apply.
Related
- Terms and Conditions — what the service is and what it is not.
- Privacy Policy — what we collect and how long we keep it.